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Booking conditions

These conditions do not apply to reservations made for students, interns, professors, MITACS-GLOBALINK participants, or closed block groups.

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The following conditions apply to reservations made directly through our booking platform or through any external platform. Certain exceptions may apply for reservations made through external platforms such as Booking.com or Expedia; these will be displayed on the respective platforms.

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These Terms and Conditions apply, without restriction or reservation, to any purchase of hostel room reservations and related services ("the Services") offered by the Establishment.


The Client is required to review and accept these Terms and Conditions before making any reservation. The choice and purchase of a Service is the sole responsibility of the Client.

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Deposit and Payment
Non-Refundable Rate

  • Stays booked under the non-refundable rate plan must be paid in full at the time of booking.

Regular Rate

  • To confirm the reservation, a security deposit equivalent to the first night will be charged to the guest’s credit card and is non-refundable in the event of cancellation or modification to different dates.

  • The remaining balance must be paid in person upon arrival. In the case of a contactless arrival requested by the guest, payment will be processed by the establishment using the credit card provided at the time of booking.

  • The full balance of the reservation must be paid no later than arrival, unless otherwise agreed in writing.

Monthly rate: 

  • Stays booked with the monthly rate plan have a special payment policy. A deposit of 50% of the total amount, including taxes, is due at the time of booking. This amount is non-refundable in case of cancellation.

  • The remaining balance must be paid in person upon arrival. In the case of a contactless arrival requested by the guest, payment will be processed by the establishment using the credit card provided at the time of booking.

  • The full balance of the reservation must be paid no later than arrival, unless otherwise agreed in writing.

For All Reservations

  • Any reservation or payment that is irregular, invalid, incomplete, or fraudulent, for reasons attributable to the guest, will result in the cancellation of the reservation at the guest’s expense.

  • A minimum stay of three (3) nights is required for all reservations (except for the monthly rate, which requires 31 nights)

  • Reservation guarantee: all reservations must be guaranteed by a valid credit card provided at the time of booking. This card may be used to charge any amount due under these terms and conditions.

  • In the event of early departure or departure without settlement of the outstanding balance, the establishment reserves the right to charge the credit card provided for any unpaid amounts.

  • By accepting these terms and conditions, the guest expressly authorizes the establishment to use the credit card details to cover any amount due, including but not limited to: unpaid accommodation charges; additional services consumed; and damages caused to the room or equipment.

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Modification and Cancellation
Non-Refundable Rate

  • Stays booked under the non-refundable rate plan are non-refundable in the event of cancellation and cannot be modified for any reason.

Regular Rate

  • In the event of a modification: advancing, postponing, shortening, or extending a stay is permitted at no charge, provided that at least one night of the original stay is retained. The rate will be adjusted according to the new dates and the applicable prices. Please note that a minimum stay of three (3) nights is required.

  • Any modification resulting in no nights in common with the original reservation will be considered a cancellation of the original stay. In this case, a penalty equivalent to one night will apply, and the new stay will be charged according to the rates in effect.

  • In the event of cancellation, the first night is non-refundable.

  • In the event of early departure, a fee equivalent to one night will be charged, unless the guest has notified the establishment at least 24 hours prior to departure.

  • If the guest benefited from a special rate based on the length of stay (for example, weekly or monthly rates), any modification to the reservation will result in a recalculation of the total reservation amount, which may alter or eliminate the discount previously applied.

  • A no-show 24 hours after the scheduled arrival date (i.e., at 3:00 p.m. the following day) will be considered a cancellation by the guest. The first night is non-refundable.

Monthly Rate:

  • In the event of a modification: bringing forward, postponing, shortening, or extending a stay is permitted without penalty, provided that at least one night from the original stay is retained. The rate will be adjusted according to the new dates and applicable prices. Please note that a minimum stay of 31 nights is required.

  • Any modification resulting in no nights in common with the original reservation will be considered a cancellation of the original stay. In such cases, the amount already paid is non-refundable, and the new stay will be charged at the prevailing rates.

  • In the event of cancellation, the 50% deposit is non-refundable.

  • In the event of early departure, the 50% deposit is non-refundable.

  • If the guest has benefited from a monthly rate, any downward modification to the reservation will result in a recalculation of the total price. This may cause the loss or adjustment of the discount initially granted.

  • Failure to arrive within 24 hours of the scheduled arrival date (i.e., by 3:00 PM the following day) will be considered a cancellation by the guest. The 50% deposit will not be refunded.

  • All reservations are personal and may not, under any circumstances, be transferred to a third party, whether free of charge, for compensation, or for commercial purposes.

For All Reservations

  • All reservations are made in the guest’s name and may not be transferred to a third party, whether free of charge, for consideration, or for commercial purposes.

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Arrival

  • Check-in is available from 3:00 p.m. on the scheduled arrival date.

  • All check-ins must occur during reception opening hours and in person, until 9:00 p.m.

  • Clients wishing to arrive after business hours and use the contactless check-in service must notify the Establishment as soon as possible and no later than 6:00 p.m. on the day of arrival. An email containing the secured locker code (Expedibox) will be sent between 6:00 p.m. and 9:00 p.m. on the day of arrival.

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Departure

  • Unless otherwise agreed, the client must vacate the room before 11:00 a.m. on the departure date. Failure to do so will result in an additional night's charge.

  • Keys must be returned at the front desk or dropped in the express check-out box located near the reception.

  • A lost key will incur a $150 charge. No duplicate key will be issued without prior payment.

  • Failure to return keys in the designated locations will result in a $20 daily charge up to a maximum of $160. These charges will cease upon return of the key.

  • Any departure without settling outstanding charges at the front desk may result in automatic charges being applied to the credit card on file for any remaining balance.

  • Uncompleted Check-Out and Personal Belongings Left Behind : All guests must check out by the time indicated in their reservation. If the keys are not returned and the room is not vacated by the scheduled time: An additional night will automatically be charged. If no contact is made with the guest within 4 hours after the scheduled check-out time, the establishment reserves the right to lock the room and remove any personal belongings left behind. These belongings will be stored for a maximum of 7 days, after which they may be discarded or donated, with no compensation provided.

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Other General Terms and Conditions

  • The Client agrees to use the room for its intended purpose, for personal use, and in accordance with the rules of the establishment and its surroundings. Any behavior contrary to public decency and order may result in the immediate eviction of the Client without compensation or refund if payment has already been made. If no payment has yet been made, the Client will remain liable for the cost of any nights already consumed.

  • All rooms are non-smoking. Animals are not permitted.

  • The Client agrees to immediately report to reception any problem, discomfort, or defect discovered during the stay (e.g., bedding, noise, defective equipment, missing supplies, etc.) so that the Establishment may take corrective action.

  • Failure to report such issues during the stay will prevent any subsequent claim for refund, compensation, or payment dispute.

  • The Client must be at least 18 years old on the date of reservation.

  • The original French version of these Terms and Conditions shall prevail over any translated version in case of dispute, litigation, difficulty of interpretation, or execution of these terms and the relationship between the parties.

  • Force Majeure: Force majeure refers to any unforeseeable, insurmountable, and external event that prevents either the Client or the Establishment from fulfilling all or part of their contractual obligations. Neither party shall be held liable for failure to perform due to force majeure. The execution of obligations will be suspended for the duration of such force majeure events, and each party shall bear its own resulting costs.

  • The photographs shown on the website or partner platforms are for illustrative purposes only. While every effort is made to ensure that photographs, graphics, and texts provide an accurate representation of the establishment and its services, variations may occur due to changes in furniture or renovations.

  • The Establishment shall not be held liable for non-performance or poor performance of the reservation due to force majeure, acts of third parties, unforeseeable circumstances, or faults attributable to the Client, including internet network unavailability, website access issues, external intrusions, computer viruses, or failed prepayment authorization by the Client’s bank.

  • Hyperlinks may direct users to external websites for which ZUM Auberge disclaims any responsibility for content or services offered.

  • We provide Wi-Fi or wired internet access for clients. The Client agrees not to use the hotel’s IT resources to reproduce, represent, make available, or communicate to the public any works or content protected by intellectual property rights (texts, images, photographs, music, audiovisual works, software, video games, etc.) without authorization from the copyright holders.

  • Confirmation of the reservation implies full acceptance of these general terms and conditions by the Client.

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